KAZ Minerals respects the right to freedom of association and we consult with our employees and trade unions about changes to our business and employment conditions.
Several communication channels are open to employees to make their views known to senior management and to the Board. The first point of contact is with an employee’s line manager and in most cases this is sufficient for addressing employee concerns.
The Group generally holds a ‘Direct Line’ event held every year in which the Chair answers questions from employees on a live video feed. Each of the Group’s operational divisions has a Head of Employee Relations whose role is to act as a liaison between employees and management. General Directors hold quarterly ‘town hall’ meetings.
Outside of operational or human resources related enquiries, all employees have access to a confidential telephone reporting line (‘Speak Up’) which can be used to raise ethical concerns, including any concerns related to bribery and corruption. All Speak Up reports are investigated and the Audit Committee receives regular updates on issues raised.
The Group uses a number of channels to communicate with its staff including websites, intranet sites, WhatsApp message groups, a corporate newsletter, TV news and a YouTube channel. Each of these communication channels has certain strengths which are suitable for use in different scenarios. During 2021 many of the Group’s employees worked remotely, or were periodically in isolation prior to entering the Group’s camp-based sites as a result of the Covid-19 pandemic and, as a result, accurate and effective communications were essential to engage with staff and keep them informed of any updates to procedures and requirements.
KAZ Minerals respects the right to freedom of association, and we consult with our employees and trade unions about changes to our business and employment conditions. All employees are entitled to join a union of their choice. At 31 December 2021, 63% of the Group’s employees belonged to one of the three trade unions active in the mining industry in Kazakhstan (2020: 69%).
Each year a Direct Line event is held giving employees the opportunity to put questions to senior management via a video link.
‘‘This event is very useful for me because it is an opportunity to hear what people think, how they live, what challenges they face and how I can help them. Employees can hear directly from me what the future holds for the company and how we are going to develop over the coming years.’’
In 2019, the Group launched a corporate WhatsApp group chat to keep employees informed of the latest news and initiatives and to help drive traffic to the kazminerals.info website. Sign-up for the group is voluntary and over 1,000 employees have registered to date.
A hard copy corporate newspaper is published regularly. This is an important communication channel for any employees, friends or family who may not have access to the internet.