Several communication channels are open to employees to make their views known to senior management and to the Board. The first point of contact is with an employee’s line manager and in most cases this is sufficient for addressing employee concerns.
The Group generally holds a ‘Direct Line’ event held every year in which the Chair answers questions from employees on a live video feed. Each of the Group’s operational divisions has a Head of Employee Relations whose role is to act as a liaison between employees and management. General Directors hold quarterly ‘town hall’ meetings.
Outside of operational or human resources related enquiries, all employees have access to a confidential telephone reporting line (‘Speak Up’) which can be used to raise ethical concerns, including any concerns related to bribery and corruption. All Speak Up reports are investigated and the Audit Committee receives regular updates on issues raised.
The Group uses a number of channels to communicate with its staff including websites, intranet sites, WhatsApp message groups, a corporate newsletter, TV news and a YouTube channel. Each of these communication channels has certain strengths which are suitable for use in different scenarios. During 2021 many of the Group’s employees worked remotely, or were periodically in isolation prior to entering the Group’s camp-based sites as a result of the Covid-19 pandemic and, as a result, accurate and effective communications were essential to engage with staff and keep them informed of any updates to procedures and requirements.
KAZ Minerals respects the right to freedom of association, and we consult with our employees and trade unions about changes to our business and employment conditions. All employees are entitled to join a union of their choice. At 31 December 2021, 63% of the Group’s employees belonged to one of the three trade unions active in the mining industry in Kazakhstan (2020: 69%).